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FAQs

Ordering Online

Q. Can I share my satisfaction or views after purchasing an item?

You can submit a review on any product you have purchased on our website. A leave a review section is available on each product.

Before leaving a review please contact us if there any problems with your product.

Q. How do I track my order

Please email bookkeeper@punchequipment.com for your order tracking number. If your order hasn’t arrived in a timely fashion please contact us.

Q. Order Delays

1. Incorrect shipping address or details
2. Payment issues – PayPal orders are processed straight after your order. Direct deposit can take 24 hours for funds to clear.

Q. Order Processing – How long will it take?

After submitting your order online you will receive an email confirmation of your purchase. The email will contain your personal details, shipping address and products purchased.

Most orders received by 1pm will be dispatched on the same day.

Payment

Q. Are there any benefits to registering with Punch Equipment?

When you register as a Wholesale customer you will receive our best discounts and specials. Every month you will receive a newsletter with our monthly specials. We also feature our Wholesalers on social media and website blog.
What are the Benefits?
– Check your order history.
– Write your own product reviews and ratings.
– Update your personal details and password.

Q. Is buying online safe?

Personal information you submit to Punch Equipment is handled with the strictest confidence in accordance with our Terms and Conditions.

Q. If I don’t want to enter credit card details over the Internet, can I pay by phone?

Unfortunately we don’t accept phone orders. Please either choose the Quote or Direct Deposit option on the checkout.

Q. What are my payment options?

PayPal & Credit Card
If you have a PayPal account you can login and pay online with your PayPal account. Alternatively you can enter your credit card details using PayPal as a guest account. PayPal is one of the most popular online payment gateways, it’s easy to use and provides online security and buyer protection.

Direct Deposit and/or Store Account
You may pay using direct deposit to our bank account. Products will not be released until the funds hit our account or dispatched. We bank with Westpac and accounts may clear in 24 hours.

Quote
Please use the Quote option on the checkout if you have called the Punch Equipment office for a custom order. Otherwise the quote option can be used if you’re having problems with the online checkout. Our team will get back to you with payment options after you submit the order.

Shipping/Delivery

Q. Can I choose a different delivery address to my billing address?

Yes you can change your shipping address by clicking the “Ship to a Different Address” checkbox on the checkout.

Q. Can I choose to pick up my order?

Please contact us to organise a pickup order from our Headquarters on the Gold Coast.

Q. Do you ship to a PO Box address?

We only send small orders to PO Box addresses.

Q. How long will it take to receive my order?

Delivery time in Australia depends on your location and products purchased.
Generally non-bulky products will be delivered in 3-5 business days to metro locations. Allow for an extra 1-2 days for non-metro
Bulky products are sent from our distribution location on the Gold Coast, Queensland and generally take 3-7 business days.

Q. International Delivery

We provide overseas delivery to International Customers. We charge a flat rate of $70.00 per order.

Bulky items are only available for shipping within Australia.

Q. What happens if I am not available to sign for a delivery?

An attempted delivery is when a driver is unable to deliver a consignment because no one is available at the delivery location to sign for it. If this occurs, the driver will leave an Attempted Delivery Advice card at the premises, which details how and when the consignment can be collected.

Q. When can an attempted delivery be collected?

The following business day.

Q. What is a Red Truck Item?

A red truck product is considered a bulky product that is shipped using StarTrack. An example of a Red Truck item is a boxing bag or floor to ceiling ball. Each red truck product contains a red truck icon on the product page of our website.

Q. What if I receive a damaged parcel, the wrong items, or don’t receive my order at all?

If you believe there is damage to the products you’ve ordered, incorrect items have been delivered, or your order hasn’t arrived within the specified timeframe, please Contact Us.

Q. Wholesale Shipping

Our wholesale shipping rates are based on the order amount. Please register as a wholesale customer to get the best deals available online.

Warranty / Refunds

Q. Care/Technical Installation Instructions

Please refer to our Care/Technical Installation Instructions page for best use of Punch Equipment products.

Q. Warranty Information

PUNCH EQUIPMENT products are built and trusted to use unequalled material and craftsmanship excellence to ensure your boxing equipment meets and exceeds the demands of full contact ring sports.

Please refer to our Warranty page to submit a warranty claim.

Q. What is Punch Equipment’s online refund policy?

Goods cannot be returned without prior arrangement and a return number being issued. 20% will be deducted off the invoice value as a restocking fee. For simple change of mind returns a balance will only be credited to your account. There will be no cash refunds.

Freight is fully the responsibility and cost of the customer for any return. Only undamaged “as new” in original packaging product can be returned with no foreign pricing or stickers. Goods returned after 24 days – No credit allowed