Frequently Answered Questions
Find an answer to your query below, otherwise, get in touch with the friendly support team.
Q. Can I share my satisfaction or views after purchasing an item?
You can submit a review of any product you have purchased on our website. A leave a review section is available for each product.
Before leaving any review please contact us if there any problems with your product.
Q. How do I track my order?
Once your order is dispatched from our warehouse, our team will send an email with the Tax Invoice & Tracking Number attached.
For Australia Post Tracking (DMW numbers) please click here!
For Star Track Tracking (FIZZ numbers) please click here!
For Fastway Tracking (MP numbers) please click here!
If your order hasn’t arrived in a timely fashion please contact us.
Q. Why is my order delayed?
Orders can be delayed for a variety of unforeseen reasons.
You may have supplied the incorrect shipping address or delivery details, payment issues, delivery delay etc.
Q. Order Processing – How long will it take?
Processed PayPal & Credit Card orders are processed straight after your order.
Direct deposit orders can take 24 hours for funds to clear.
After submitting your order online you will receive an email confirmation of your purchase. (Also check spam mail)
The email will contain your personal details, shipping address and products purchased.
Once your order has been confirmed, please allow 1 – 3 business days for your order to be shipped.
Q. Are there any benefits to registering an online account with Punch Equipment?
What are the Benefits?
– Receive info on new and upcoming products.
– Check your order history.
– Re-order recurring orders.
– Write your own product reviews and ratings.
– Update your personal details.
Q. Is buying online safe?
All payments are safe and any personal information you submit to Punch Equipment is handled with the strictest confidence in accordance with our Terms and Conditions.
Q. If I don’t want to enter credit card details over the Internet, can I pay by phone?
Unfortunately, we don’t accept phone orders.
Punch Equipment offers a variety of safe & secure payment options for you to complete your order.
Q. What are my payment options?
PayPal, Stripe & Credit Card
If you have a PayPal account you can log in and pay online with your PayPal account. Alternatively, you can enter your credit card details using PayPal as a guest account. PayPal is one of the most popular online payment gateways, it’s easy to use and provides online security and buyer protection.
Direct Deposit and/or Store Account
You may pay using direct deposit to our bank account. Products will not be released until the funds hit our account or dispatched. We bank with Westpac and accounts may clear in 24 hours.
Please use the Quote option at checkout if you have called the Punch Equipment office for a custom order. Otherwise, the quote option can be used if you’re having problems with the online checkout. Our team will get back to you with payment options after you submit the order.
Q. Can I choose a different delivery address to my billing address?
Yes, you can change your shipping address by clicking the “Ship to a Different Address” checkbox on the checkout.
Q. Can I choose to pick up my order?
Please contact us to organise a pickup order from our Warehouse on the Gold Coast.
Q. Do you ship to a PO Box address?
Please note that only small orders can be sent to PO Box addresses.
Q. How long will it take to receive my order?
Delivery time depends on your location and the size of the order.
Generally, non-bulky products will be delivered within 1 – 5 business days to metro locations.
Allow for an extra 1-2 days for non-metro.
Please note that the delivery of your order is the responsibility of the Courier.
If you wish to let us know of your delivery experience, please let us know!
Q. Does Punch Equipment ship Internationally?
We provide overseas delivery to International Customers from our Australian warehouse.
Bulky items are only available for shipping within Australia.
Please note that some countries may incur local duties, fees and tariffs which are the responsibility of the customer.
We also have dedicated NZ, USA & UK websites which you can select at the very top of this menu
Q. What happens if I am not available to sign for a delivery?
An attempted delivery is when a driver is unable to deliver a consignment because no one is available at the delivery location to sign for it. If this occurs, the driver will leave an Attempted Delivery Advice card at the premises, which details how and when the consignment can be collected.
Q. When can an attempted delivery be collected?
The following business day.
Q. What is a Red Truck Item?
A red truck product is considered a bulky product that is shipped using StarTrack. An example of a Red Truck item is a boxing bag or floor to ceiling ball. Each red truck product contains a red truck icon on the product page of our website.
Q. What if I receive a damaged parcel, the wrong items, or don’t receive my order at all?
If you believe there is damage to the products you’ve ordered, incorrect items have been delivered, or your order hasn’t arrived within the specified time frame, please Contact Us.
Q. Wholesale Shipping
Our wholesale shipping rates are based on the order amount. Please register as a wholesale customer to get the best deals available online.
Warranty / Refunds
Q. Care/Technical Installation Instructions
Please refer to our Care/Technical Installation Instructions page for best use of Punch Equipment products.
Q. Warranty Information
PUNCH EQUIPMENT products are built and trusted to use unequaled material and craftsmanship excellence to ensure your boxing equipment meets and exceeds the demands of full contact ring sports.
Please refer to our Warranty page to submit a warranty claim.
Q. What is Punch Equipment’s online refund policy?
Goods cannot be returned without prior arrangement being issued.
Punch Equipment does not accept change of mind returns after 14 days of purchase.
Punch Equipment offers online credit for the total value of returned goods if change of minds purchases are approved.
If a refund if requested, a 20% fee will be deducted from the invoice value as a restocking & administration fee.
For a simple change of mind returns a balance will only be credited to your account. There will be no cash refunds.
Freight costs are non-refundable and any returned products are the sole responsibility and cost of the customer.
Only undamaged “as new” in original packaging product can be returned with no foreign pricing or stickers.
Goods returned after 14 days – No credit allowed