Grievance Policy

FEEDBACK/GRIEVANCES PROCEDURE

Whilst we love to hear your praise, we also respect and value your feedback and suggestions.

Please email info@punchequipment.com with the below details so Punch Equipment® can continue to deliver quality products and service.

Your equipment should be of good quality and should have been delivered in a timely manner. If you felt we did not meet your expectations in procedures or you are not satisfied for any other reason with your experience with us, then please provide in writing the following:
1. Your detailed complaint
2. Your name and address and day time contact number and if possible an email address.
3. What product you purchased and proof of purchase.

Please send by registered post to:
Attention: Punch Equipment® Operations and Procedures Manager
29 Central Drive
Burleigh Heads QLD 4220
Or alternatively you can voice your grievance to the Operations and procedures Manager
on 13 000 PUNCH (13 000 78624)

The Operations and procedures Manager will call you within 2 working weeks to clarify your complaint. A solution will be offered based upon the balance of facts provided, with due consideration for the law if required. Should you be dissatisfied with the solution offered, then your complaint will be referred to the CEO of Punch® Equipment for direct intervention.