Shipping Information

Shipping Costs:

Shipping costs are calculated at the checkout page upon entering in your full shipping details.

Shipping costs are calculated on weight, dimensions or cubic depending on the size of the order.

Shipping Couriers:

Australia Post (Smaller Orders)

Express Post (Smaller Orders – Satchels)

Startrack Express (Satchels & Large Orders – Boxing Bags & Cartons)

Express Orders:

Express Shipping is currently available for orders that can be placed within a maximum allowance of a 5kg Express Satchel.

Although Express Shipping typically arrives the next business day, please note there are some remote locations across Australia that cannot deliver overnight.

Orders which select Express Shipping will be dispatched the same business day if selected prior to 10am, Mon – Fri. (Australian Eastern Standard Time, Excludes Public Holidays & Christmas shutdown.)

If your order is made after 10 am, your order will be dispatched the very next business day.

Dispatch:

Punch Equipment will dispatch all orders within 3 business days from purchase. (Excluding Public Holidays).

Tracking Information:

Upon the dispatch of your order, you will receive an invoice with Tracking Information via the email address attached to your order. (Don’t forget to check your Junk/Spam Mail!)

Delivery:

Delivery times will be between approx. 9am – 5pm Weekdays.

Punch Equipment cannot control the times or dates of delivery.

The responsibility of delivery service is upon the couriers.

Please check below for an estimation of delivery times for each order type:

  • Smaller Orders: 1 – 4 business days around Australia after dispatch.
  • Smaller Express Orders: 1 – 2 business days around Australia after dispatch.
  • Smaller International Orders: 3 – 9 business days after dispatch.
  • Larger Orders*: 1 – 7 business days around Australia after dispatch.

Authority To Leave:

Punch Equipment utilises an “Authority To Leave” on all larger sized Startrack Orders, please ensure to leave a suitable drop off point on your “ORDER NOTES” as orders will not be subject to re-delivery.

Delivery Delay, Issues or Complaints:

Punch Equipment strives to ensure every order is dispatched in a suitable manner from our warehouse, Punch Equipment, however, cannot control the service of our Delivery Couriers.

If you experience any delays, issues or have any complaints with your delivery experience, please contact the customer services numbers below:

Australia Post: 13 POST (13 76 78) – www.auspost.com.au

Startrack: https://startrack.com.au/

Please feel free to also email us in regards to your delivery experience.

Punch Equipment is not liable for any loss that may occur as a result of such delays.

For any further details or questions on any of the above, please contact us.