Shipping Information

Express Orders:

Some small orders will have the ability to select Express Shipping, this selection is currently available to orders that can be placed within a maximum allowance of 5kg Satchels.

Orders which select Express Shipping will be dispatched the same business day if selected prior to 10am Mon – Fri. (Australian Eastern Standard Time, Excludes Public Holidays.)

If your order is made after 10am, your order will be dispatched by the next business day.

Shipping Costs:

Shipping costs are calculated at the checkout page.

Shipping costs are calculated on weight, dimensions or cubic depending on the size of the order.

Shipping Couriers:

Australia Post (Smaller Orders)

Express Post (Smaller Orders – Satchels)

Startrack Express (Express – Satchels & Large Orders – Cartons – Pallets)

Dispatch:

Punch Equipment will dispatch orders within 1-3 business days from purchase (Excluding Public Holidays).

Tracking Information:

Upon dispatch you will receive an invoice with Tracking Information via the email address attached to your order. (Don’t forget to check your Junk/Spam Mail!)

Delivery:

Delivery times will be between 9am – 5pm Weekdays.

Punch Equipment does not control the times or dates of delivery.

The responsibility of each delivery is upon the Couriers.

Please check below for an estimation of delivery for each order type:

  • Smaller Orders: 1-3 business days around Australia after dispatch.
  • Smaller Express Orders: 1 – 2 business days around Australia after dispatch.
  • Smaller International Orders: 3 – 9 business days after dispatch.
  • Larger Orders*: 4 – 7 business days around Australia after dispatch.

Authority To Leave:

Punch Equipment utilise an “Authority To Leave” on all Startrack Orders, please ensure to leave a suitable drop off point on your “ORDER NOTES” as orders will not be subject to re-delivery.

Delivery Delay, Issues or Complaints:

Punch Equipment strives to ensure every order is dispatched in a suitable manner from our warehouse, Punch Equipment however cannot control the service of our Delivery Couriers.

If you experience any delay, issues or Complaints with your delivery, please contact the customer services numbers below:

Australia Post: 13 POST (13 76 78) – www.auspost.com.au

Startrack: https://startrack.com.au/

Please feel free to also email us in regards to your delivery experience.

Punch Equipment is not liable for any loss that may occur as a result of such delays.

For any further details or questions on any of the above, please contact us.