Shipping Information

Punch Equipment Shipping Policy

Punch Equipment proudly provides the following courier services for online orders.
If you have any questions regarding the following information, please contact our awesome support team via the chat below!

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Shipping Options:

1

Express Shipping is currently available for Australian orders that can be placed within a maximum allowance of a 5kg Aus Post Express Satchel.
Aus Post Express Shipping typically arrives the next business day, please note there are some remote locations across Australia that couriers cannot deliver to overnight.
Orders which select “express shipping” are dispatched the same business day if selected prior to 11am, Mon – Fri. (Australian Eastern Standard Time, Excludes QLD & National Public Holidays.)
If your order is made after 11 am, your order will be dispatched the very next business day.

2

Australia Post standard shipping is utilized for all small orders, Australia-wide.
This service is FREE to retail orders over the value of $99.99. (Excludes red truck items such as boxing bags,etc.)
For estimated delivery times, click here: Aus Post Delivery Calculator.
Generally, Punch Equipment states that standard shipping takes approx. 1 – 5 business days, Australia-wide.

All Australian, large/bulk orders are dispatched via Direct Express or Startrack Road Express.
The above service does not accept PO Boxes as delivery addresses.
One of our friendly team will contact you if a change of shipping address is required.
For exact shipping times, click below
Direct Freight.
Startrack.
Generally, Punch Equipment states that road express services take approx. 1 – 7 business days, Australia-wide.

Authority To Leave:
Punch Equipment places an “Authority To Leave” on all road express orders.
This means all road express orders will be dropped at the delivery address if deemed safe to do so by the courier.
Please ensure to leave a suitable drop-off point in the “ORDER NOTES” section of your order as the customer is responsible for any re-delivery charges.

Click & Collect

Click & collect orders are able to be collected 4 hours after the orders is processed.
Please note customers must select ‘Click & Collect’ as the shipping method, if this option is not visible, this service to too far from your location.

Pickup location:
29 Central Drive, Burleigh Heads, 4220, QLD

Click & Collect Hours:
Monday – Friday: 8am – 4.30pm | Saturday: 8am – 12pm

4

All international orders are shipped via Australia Post Express International.
Australia Post advises approx. 5-10 business days in delivery to most countries around the world.
Australia Post typically forwards your order to local contractors upon entry into the destination country.
As there are many unknown variables encountered with international freight contractors, Punch Equipment is not responsible for international orders deemed lost in transit.
Please note that the customer is responsible for lost international orders.
Punch Equipment does not offer insurance on international orders.

Customs/ Duties:
International orders may be subject to local taxes, duties, or charges, please note that these charges are the sole responsibility of the receiver.
Punch Equipment recommends researching your countries local import taxes for further information.

 

Tracking Information:
Upon the dispatch of your order,
You will receive an email with a copy of the order’s invoice & tracking information via the email address attached to your order.
(Don’t forget to check your Junk/Spam Mail!)

Delivery Times:
Delivery times will be between approx. 9am – 5pm Weekdays, Punch Equipment cannot control these times or dates of delivery.
The responsibility of the delivery service is upon the couriers.

Delivery Delay, Issues or Feedback:

Punch Equipment strives to ensure every order is dispatched in a suitable manner from our warehouse, Punch Equipment, however, cannot control the service of our Delivery Couriers
If you experience any delays, issues or have any complaints with your delivery experience, please contact the customer services numbers below:

Australia Post: 13 POST (13 76 78)
Direct Express: 1300 347 297
Startrack: 13 23 45

Contact us

Please feel free to also email us in regards to your delivery experience.
Punch Equipment is not liable for any loss that may occur as a result of such delays.
For any further details or questions on any of the above, please contact us.