Grievance Policy

Whilst we love to hear your praise, we also respect and value your feedback and suggestions.

Your equipment should be of good quality and should have been delivered in a timely manner.

If you felt we did not meet your expectations or you are not satisfied for any other reason with your experience with us, then please click this link to fill our contact form:

1. Your name.
2. Your Email Address.
3. Your Phone Number.
4. Your reason for contacting us.
5. Your message.

Once our contact form is submitted, one of our team will respond to your enquiry within 2 working weeks to discuss your feedback/suggestions.
A solution will be offered based upon the balance of facts provided, with due consideration for the law if required.
Should you be dissatisfied with the solution offered, then your enquiry will be referred to the CEO of Punch® Equipment for direct intervention.