WARRANTY INFORMATION / TERMS & CONDITIONS
PUNCH EQUIPMENT® products are built and Tested on Humans® to provide unequalled pre-tested material and craftsmanship excellence to ensure your boxing equipment meets and exceeds the demands of full contact ring sports.
For any warranty claims, please note:
- PROOF OF PURCHASE IS REQUIRED TO BE PROVIDED BUY THE PURCHASER.
- COMPLETED ONLINE APPLICATIONS CAN BE ACCEPTED.
- UNDOCUMENTED WARRANTY CLAIMS WILL NOT BE ACCEPTED.
Punch Equipment® provides warranty periods as follows:
AAA grade label = 2 years from proof of purchase date and
URBAN logo = 1 year from proof of purchase date.
Note – Your warranty covers manufacturer defects ONLY and expressly excludes usage wear and tear such as sweat, rot, sun damage. A product simply ending its useful life prior to the warranty period (this will greatly depend on frequency of use) is NOT a valid claim.
Please refer to this legend to select the optimum product for your combative/ fitness and safety requirements. AAA GRADE Commercial Warranties over 1 year must be registered at the time of purchase. Urban Punch® products do not carry any commercial use warranty.
These warranties are provided against defects in materials &/or faulty workmanship only. Padding being used to deformation or destruction is wear and tear and not a warranty claim.
The warranty period is effective from the date of purchase to the original purchaser, for all qualifying PUNCH EQUIPMENT® products purchased within AUSTRALIA.
Punch Equipment aims to have all warranty claims processed as fairly and promptly as possible.
If any information received is unclear, this will add further delay in the processing of the warranty claim.
Clothing , rubber bladders and floor to ceiling balls/speed are expressly excluded from our equipment warranties. These specific products carry a 90 day warranty from date of purchase.
Once Proof of Purchase details have been provided online, your claim will be assessed within 2-5 working days. Be sure to complete all requested information to avoid unnecessary delays.
PUNCH EQUIPMENT® may require the product to be returned to our main warehouse for further inspection. Postage and return postage is at buyers cost unless the product is deemed faulty where an account credit or refund will be provided.
Upon the approval of the warranty claim, PUNCH EQUIPMENT® will provide you with an online coupon credit to the value of the approved item, at its option, with no cost to you, other than shipping costs incurred in order to return your product to PUNCH EQUIPMENT®.
Warranties do not cover incidental or consequential damage due to normal wear and tear, improper use or neglect.
Warranties are void if found that the product has been subjected to unauthorised inspection/alterations, faulty installation, inflation abuse or damage as a result of failure to provide:
- The recommended quantity of equipment to avoid gear being over-used (used wet or over-shared commercially)
- Using equipment not specifically rated for that use.
- Failure to maintain and use gear as per our maintenance instructions.
NB: With time and normal wear and tear, the materials used in these products will lose effectiveness and will require replacement.
Products provide a degree of protection but are not guaranteed to prevent injury, even when used correctly. *Also see Care/Technical Installation Instructions.